Returns and Exchanges 

Not in love with your purchase or gift? We would be happy to provide either a return or exchange. Please let us know within 30 days of purchase. We will require the order number and that the merchandise is in its original condition and packaging where applicable.

After 30 days we will be happy to honour an exchange up to 90 days after the purchase.

Please do not send your purchase back to the manufacturer.

Please contact hello@poppyscollection.com if you have any questions or concerns.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@poppyscollection.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange an item please, send us an email at hello@poppyscollection.com and send your item to: 530 Adelaide Street West, Toronto ON M5V 1T5

Shipping

To return your product, you should mail your product to: 530 Adelaide Street West, Toronto ON M5V 1T5

Please email hello@poppyscollection.com to receive your shipping label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.