Returns and Exchanges
Not in love with your purchase or gift? We would be happy to provide either a return or exchange. Please let us know within 15 days of purchase. We will require the order number and that the merchandise is in its original condition and packaging where applicable.
After 15 days we will be happy to honour an exchange up to 30 days after the purchase.
Please do not send your purchase back to the manufacturer.
Please contact firstname.lastname@example.org if you have any questions or concerns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
If you need to exchange an item please, send us an email at firstname.lastname@example.org